Florida Certified Nurse Assistant (CNA) Practice Exam

When a nursing assistant finds a resident sad and crying, asking the resident if something is wrong is the most appropriate response. This approach demonstrates empathy and concern for the resident's emotional well-being. By engaging the resident, the nursing assistant provides an opportunity for the individual to express their feelings, which can be comforting and supportive. It also fosters a trusting relationship and shows that their feelings are acknowledged and valued.

Communication is a crucial aspect of a nursing assistant's role, and addressing emotional distress is key to providing holistic care. By asking about what is troubling the resident, the assistant can help to identify any specific issues or needs, which may help alleviate the resident's sadness. This approach aligns with best practices in care where emotional support is as important as physical assistance.